Customer journey FAQ: quote, demo, licence, training and support
Every step to adopt VisionLidar, VisionCivil Pro or VL365, from your first request to technical support.
1. Quote
How do I get a quote?+
Fill in the form on the Pricing page with the product, your company and your needs. Every quote is tailored, and you immediately receive a confirmation email with a reference number.
Request a quote →Why aren't prices listed?+
Pricing depends on the product, the number of seats and the deployment (local workstation or cloud). A tailored quote means you don't pay for what you don't need.
Who handles my request?+
Your request is saved and passed to our sales team, who reply within 1 business day to clarify your needs. Depending on your region, a partner distributor may also support you.
2. Demo
Can I see the software before buying?+
Yes. Request a demo with the product and your availability; we propose a one-hour slot, then our team confirms it.
Request a demo →Can the demo use my own data?+
Yes. Describe your work and needs in the form and the demo is prepared around your use cases.
Can I try something free right now?+
Yes. The VisionLidar Viewer is free and opens your point clouds without a licence.
Download the viewer →3. Licence
How are licences counted?+
Licences are seat-based. VisionLidar and VisionCivil Pro install on Windows; VisionCivil Pro runs inside AutoCAD, Civil3D, MicroStation and BricsCAD.
Does VL365 need installing?+
No. VL365 runs in a web browser, so your clients view shared projects without installing anything.
See VL365 →Where do I download my software after purchase?+
Distributors and customers have a portal area to download software releases.
Open the portal →4. Training
What training do you offer?+
The Geo-Plus Academy offers 150+ on-demand video lessons, small-group classes led by product engineers (virtual or on-site), professional certification and free live webinars.
See the Academy →Where should I start with LiDAR?+
Our 5-step article walks through the path from data import to deliverables.
Read the article →5. Technical support
Is technical support charged separately?+
No. Technical support is included with your licence.
How do I contact support?+
Use the contact form with your product, version and the problem you're seeing; your request is saved with a reference number.
Contact support →Which languages is support available in?+
Geo-Plus supports customers remotely, including in English, French and Spanish.
Another question? Contact us · Request a demo